Changes to Reservations Policy:
Any changes made to a reservation may be subject to a further 5% service fee.
Cancellation and Refund Policy:
We make every effort to serve our customers with the highest level of customer satisfaction. We advise all customers to purchase traveler’s insurance in case of interruption, accidents, illness, or anything else that may come up. In the event that a reservation has to be cancelled, customers will be charged a fee depending on how far from the departure date the cancellation takes place.
30 or more days prior to tour – full refund
7-29 days prior to tour – 25% of total purchase amount
4-6 days prior to tour – 50% of total purchase amount
Within 3 days prior to tour – 100% of total purchase amount
Day of tour or no-show – 100% of total purchase amounT
NOTE FOR CRUISE SHIPS:
For our cruise ship visitors who purchase in advance, if the cruise ship cancels its port call into Pago Pago for any reason, you will receive a full refund.
Also, if cruise ship visitors contract COVID-19 and cannot disembark, we will issue a full refund with submission of notification from ship's doctor.
The cancellation fees listed here will apply to all reservations unless otherwise noted or arranged.