Cancellation & Refund Policy
Changes to Reservations Policy:
Any changes made to a reservation may be subject to a further 5% service fee.
Cancellation and Refund Policy:
We make every effort to serve our customers with the highest level of customer satisfaction. We advise all customers to purchase traveler’s insurance in case of interruption, accidents, illness, or anything else that may come up. In the event that a reservation has to be cancelled, customers will be charged a fee depending on how far from the departure date the cancellation takes place.
30 or more days prior to tour – full refund
7-29 days prior to tour – 25% of total purchase amount
4-6 days prior to tour – 50% of total purchase amount
Within 3 days prior to tour – 100% of total purchase amount
Day of tour or no-show – 100% of total purchase amounT
For our cruise ship visitors who purchase in advance, if the cruise ship cancels its port call into Pago Pago for any reason, you will receive a full refund.
EMERGENCY HEALTH DECLARATION DUE TO CORONA VIRUS NOTICE
American Samoa is currently not granting cruise ships entry into American Samoa. As such, all bookings impacted by this declaration will be fully refunded as we receive updates on changes to the ship's itineraries. PLEASE ALLOW UP TO 30 DAYS FOR PROCESSING OF REFUNDS. We appreciate your patience as we work to address the many cancellations we are experiencing due to this global health crisis. Please email firstname.lastname@example.org for more info.
The cancellation fees listed here will apply to all reservations unless otherwise noted or arranged.